Refund Policy for Metro Awakening
This Refund Policy outlines the terms, conditions, and procedures for requesting refunds for purchases related to Metro Awakening on our website. By accessing our services, making a purchase, or using our platform, you agree to the terms detailed in this policy. Please read carefully before making any transactions.
General Principles
Our website provides access to various resources, guides, and digital content related to Metro Awakening. However, we are not the official developer or publisher of the game. Any purchases made through third-party platforms such as Steam, Epic Games Store, or other authorized distributors are subject to their own refund policies. We do not have control over or the authority to process refunds for transactions made through those platforms. We encourage users to review the refund policies of these providers before completing any purchase.
Nature of Digital Products
Purchases made through our website may include digital goods such as strategy guides, exclusive in-game content, or other premium resources. Due to the nature of digital content, once it is delivered, all sales are final. Digital products cannot be returned once access is granted. We strongly recommend that customers review all product details, technical requirements, and compatibility information before completing a purchase to avoid dissatisfaction.
Eligibility for Refunds
Refund requests will only be considered under the following circumstances:
- Duplicate Transactions: If a user mistakenly completes the same purchase multiple times, duplicate charges may be refunded after verification.
- Failure of Delivery: If a purchased item cannot be accessed due to a technical issue, and our support team is unable to resolve it, a refund may be processed.
- Exceptional Circumstances: In rare cases, such as payment errors or system failures, refunds may be granted upon review by our customer support team.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind or personal dissatisfaction after a purchase.
- User error, such as providing incorrect payment or transaction details.
- Incompatibility with the user’s system or device, if the product does not meet the specified requirements.
- Purchases made through third-party platforms like Steam, Epic Games Store, or other external stores, which are subject to their respective policies.
Third-Party Purchases
All purchases of Metro Awakening content made through third-party distribution platforms, such as Steam or Epic Games Store, fall under the refund policies of those platforms. Refunds for such transactions must be requested directly from the platform where the purchase was made. Our website cannot process or influence refunds for purchases made through these third-party systems.
How to Request a Refund
If you believe you are eligible for a refund under this policy, please contact our customer support team with the following details:
- Proof of purchase (receipt, confirmation email, or transaction ID).
- A detailed explanation of the issue and why you are requesting a refund.
- Any supporting evidence, such as error messages or screenshots, if applicable.
Each refund request will be reviewed individually. Approval is not guaranteed, and further verification may be required to process the refund. We strive to respond to all requests in a timely manner.
Refund Processing
If your refund is approved, it will be processed using the same payment method used for the original purchase. Processing times may vary depending on your bank, credit card provider, or payment service. While we make every effort to process refunds promptly, delays caused by external payment providers are beyond our control.
Limitations of Liability
We are not responsible for any dissatisfaction related to gameplay, content changes, or updates made by the official developers of Metro Awakening. Refunds will not be issued for issues related to content updates, game mechanics, or user preferences. Our liability is strictly limited to purchases made directly through our website, and refunds are only granted under the terms specified in this policy.
Policy Updates
This Refund Policy may be updated or revised at any time to reflect legal requirements, service improvements, or changes in our operations. Any updates to the policy will take effect immediately once posted on our website. We recommend checking this page periodically to stay informed about our latest refund practices.
Contact Information
If you have any questions about this Refund Policy or wish to request a refund under the conditions outlined above, please contact our customer support team using the contact information provided on our website. We are committed to handling all inquiries fairly and promptly.